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Privacy Policy

A legal disclaimer

The information provided on this website is for general informational purposes only. While Five Star Travel makes every effort to ensure that the information on this site is accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, availability, or suitability of the information, products, services, or related graphics contained on the website for any purpose.

Travel arrangements, including but not limited to flights, accommodations, cruises, tours, transportation, and activities, are subject to the terms and conditions of the respective suppliers. Five Star Travel acts solely as an intermediary between the client and the travel service providers and is not responsible for any acts, omissions, errors, delays, cancellations, injuries, losses, damages, or additional expenses caused by suppliers or circumstances beyond our control, including but not limited to weather, natural disasters, strikes, government actions, or health-related events.

Pricing, availability, itineraries, and travel requirements are subject to change without notice. Clients are responsible for ensuring they meet all travel requirements, including passports, visas, vaccinations, and entry regulations for their destination(s).

By using this website and booking travel services through Five Star Travel, you acknowledge and agree to these terms and assume full responsibility for all risks associated with travel.

Privacy Policy

Five Star Travel (“we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Personal Information We Collect

We may collect personal information including, but not limited to:

  • Full name

  • Contact information (email address, phone number, mailing address)

  • Travel preferences and itinerary details

  • Passport information, date of birth, and nationality (when required for travel bookings)

  • Payment information (processed securely by third-party providers)

  • Communication history and inquiries

  • Website usage data (cookies and analytics)

We only collect information that is necessary to provide travel-related services.

2. How We Use Your Information

We use personal information to:

  • Provide and manage travel bookings and services

  • Communicate with you regarding your travel plans

  • Process payments and invoices

  • Meet legal, regulatory, and supplier requirements

  • Improve our website and services

  • Send promotional communications (with your consent)

3. Consent

By using our website or providing personal information to Five Star Travel, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw your consent at any time, subject to legal or contractual obligations.

4. Disclosure of Information

We may share your personal information with:

  • Travel suppliers (airlines, hotels, cruise lines, tour operators, insurance providers)

  • Payment processors and booking platforms

  • Government or regulatory authorities when required by law

We do not sell or rent personal information to third parties.

5. Safeguards

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure. Access to personal information is limited to those who require it to perform their duties.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You may choose to disable cookies through your browser settings; however, some website features may not function properly.

7. Access and Correction

You have the right to request access to your personal information and to request corrections if it is inaccurate or incomplete. Requests must be submitted in writing and will be responded to within a reasonable timeframe.

8. Retention of Information

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

10. Changes to This Policy

Five Star Travel reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.

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